Refund and Returns Policy

Refund and Return Policy

Our Refund and Return Policy specifies the conditions, procedures, and eligibility criteria for returns and refunds. This policy is designed to protect your rights as a customer, providing a clear understanding of how to seek a refund or return if you are not satisfied with a product.

Eligibility and Conditions New / Used Products

To be eligible for a refund or return, the following conditions must be met:

1. Defective or Damaged  New / Used Products:
   • Products must be defective or damaged  New / used upon arrival.
   • Customers must notify us within [24 hrs.] of receiving the product.
2. Incorrect Product Received:
   • If the product received is not the one ordered, customers are eligible for a return or exchange.
   • Notification must be made within [[24 hrs.] of receiving the incorrect product.
3. Product Not as Described:
   • If the product received does not match the description on our website, customers may be eligible for a return.
   • Notification must be made within [24 hrs.] of receiving the product.

Return Procedures

1. Contact Customer Support:
   • Customers must contact our customer support team via [customer support email or phone number] to initiate the return process.
   • Provide the order number, details of the issue, and, if possible, photographic evidence of the defect or damage.
2. Return Authorization:
   • Upon review of the request, our customer support team will provide a return authorization if the return is deemed eligible.
   • Customers will receive detailed instructions on how to return the product.
3. Shipping the Product:
   • Customers are responsible for shipping the product back to us in its original packaging.
   • Return shipping costs may be reimbursed if the return is due to a defect, damage, or an incorrect product.
   • All Products Must be Retuned within 30 Days form date of purchase.

Refund Process

1. Refund Eligibility:
   • Refunds will be processed only for eligible returns as per the conditions mentioned in Section 1.
   • Once the returned product is received and inspected, we will notify the customer of the approval or rejection of the refund.
2. Refund Method:
   • Approved refunds will be processed based on the original payment method used for the purchase.
   • Refunds may take [5-30] days to reflect in the customer’s account.
3. Partial Refunds:
   • In certain cases, partial refunds may be granted if the product is returned with obvious signs of use or is not in its original condition.

Exclusions

1. Non-Returnable Items:
   • Certain items are non-returnable.
   • Any exceptions to this policy will be clearly communicated on the product page.

Customer Support

1. Contact Information:
   • For assistance with returns or refunds, customers can contact our customer support team at [customer support email or phone number].
   • Support hours are [24/7].

Changes to the Policy

We reserve the right to update, modify, or change this Refund and Return Policy at any time. The revised policy will be effective immediately upon posting on our website. It is the customer’s responsibility to review this policy periodically for changes.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refund and Return Policy. If you have any questions or concerns, please contact us at: @  https://sportshopcollection.com/contact-us/ .This policy is effective as of the “Last Updated” date mentioned above and supersedes all prior agreements and understandings.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email  and send your item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact Us for questions related to refunds and returns.